Vietnam Cast Iron guarantees high quality and fair prices of products we provide. We are constantly developing and innovating to make our customer satisfied whenever cooperation with us and build long-term partnerships across the globe.
Vietnam Cast Iron Co. Ltd. (hereinafter referred to as “the Company”) Standard Terms and Conditions of Sale (hereinafter referred to as “Standard Terms”) shall govern all sales and quote transactions. Standard Terms may only be changed by authorities of the Company and any adjustments must be documented in writing.
The Company will provide quotations upon customer’s requests. If you are interested in any of our products, simply leave a message or contact us, we will catch you immediately. We commit to being transparent and faithful in every deal.
ACCEPTANCE OF ORDERS
It will be assumed that the Customer has accepted the Company’s Standard Terms when a purchase order is submitted. An order is not deemed to be accepted unless it has been officially confirmed in writing by the Company.
Once a purchase order is agreed by both customer and the Company through a writing document, the buyer is requested to pay 50% of the total order value in advance. The Company will start production when received the pre-payment. The remaining amount will be paid once the order has been manufactured completely and is going to be shipped to the buyer.
SHIPPING AND DELIVERY
The shipping method chosen based on customer’s requests and in accordance with the conditions. All expected delivery dates provided by the Company are estimates. The time of shipping depends on the geographical location, legal procedures, and unpredictable risks.
All of cast iron is supplied with a minimum of 10 year manufacturer’s warranty.
CANCELLATIONS AND RETURN OF GOODS
Canceled orders may be subject to cancellation charges and restocking fees. Product returns must be made within 90 days of the original date of purchase. Returned products will only be accepted by the Company if they are undamaged and in resalable condition.
Accepted purchase orders for custom, modified or specially-produced items may be changed or canceled by written notice at any time by the Customer, but the Customer will be responsible for paying all costs associated with work in progress up to the time of change or cancellation. Accepted orders produced and delivered by the Company are non-cancelable, non-returnable and non-refundable.